Client Services

Direct correspondence and advisory

Individual sizing and tailoring advisory available five days weekly. Our Paris atelier provides dedicated support for all seasonal orders.

5 Days

Weekly advisory

Worldwide

Insured courier

14 Days

Exchange window

Inquiries

Speak with our atelier

Submit requests for bespoke measurements, shipping status updates, or standard capsule returns. Responses are issued within twenty-four hours.

Protocol

Fulfillment and returns

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Dispatch Tracking

Bespoke Sizing

Return Processing

Direct tracking and insured door-to-door worldwide courier service provided upon shipment.

Individual garment measurements reviewed by tailors prior to seasonal capsule dispatch.

Frictionless 14-day exchange and refund process for all standard unworn capsule items.