Client Services
Direct correspondence and advisory
5 Days
Weekly advisory
Worldwide
Insured courier
14 Days
Exchange window
Inquiries
Submit requests for bespoke measurements, shipping status updates, or standard capsule returns. Responses are issued within twenty-four hours.
Protocol
Fulfillment and returns
01
02
03
Dispatch Tracking
Bespoke Sizing
Return Processing
Direct tracking and insured door-to-door worldwide courier service provided upon shipment.
Individual garment measurements reviewed by tailors prior to seasonal capsule dispatch.
Frictionless 14-day exchange and refund process for all standard unworn capsule items.
